Contact Us


Whether your needs are for general information or specific medical and claims questions, the NALC Health Benefit Plan for Employees and Staff is here for you! For us to service your call better, please have your Member ID number and claimant information readily available when you place your call.


NALC Health Benefit Plan for Employees and Staff
P O Box 678
Ashburn, VA 20146


The following numbers are available Monday thru Friday 8:00 a.m. - 3:30 p.m. Eastern time.


Health Benefit Plan....................................................................

1-703-729-4677

Customer Service.......................................................................

1-888-636-6252

Durable Medical Equipment..............................................................

1-888-636-6252

Fraud Hot Line.........................................................................

1-888-636-6252

Tobacco Cessation Program..............................................................

1-866-784-8454




The following numbers are available 24 hours a day / 7 days a week:


Prescription Drug Program...............................................................

1-800-933-6252

24-Hour Nurse Line......................................................................

1-877-220-6252

Mental Health & Substance Abuse.....................................................

1-866-512-3767

Recorded Information....................................................................

1-888-636-6252

Solutions for Caregivers................................................................

1-877-468-1016




The following number is avaiable Sunday 7:00am through Friday 3:00am, Saturday 9:00am through 12:00am EST:


Weight Management Program...............................................................

1-844-305-0758




The following numbers are available Monday thru Friday EST:


PPO Locator Service.........................................................................

1-877-220-6252

(8am-8pm)

Inpatient Hospital Precertification.........................................................

1-877-220-6252

(8am-8pm)

Outpatient Radiology/Imaging Services Precertification......................................

1-877-220-6252

(8am-8pm)

Cigna Plus Savings Dental Program...........................................................

1-877-521-0244

(8am-5pm)

Cigna LIFESOURCE Transplant Program.........................................................

1-800-668-9682

(8am-6pm)



The following number is available Monday thru Saturday 7:30 a.m. to 9 p.m. EST:


CVS/Specialty Pharmacy......................................................................

1-800-237-2767




The following number is available Monday thru Friday 7 a.m. to 10 p.m. CST:


Your Health First Disease Management Program ...............................................

1-877-220-6252