Contact Us
Whether your needs are for general information or specific medical and
claims questions, the NALC Health Benefit Plan for Employees and Staff is here for you! For us to service your
call better, please have your Member ID number and claimant information
readily available when you place your call.
NALC Health Benefit Plan for Employees and Staff
P O Box 678
Ashburn, VA 20146
The following numbers are available Monday thru Friday 8:00 a.m. - 3:30 p.m. Eastern time.
Health Benefit Plan.................................................................... | 1-703-729-4677 |
Customer Service....................................................................... | 1-888-636-6252 |
Durable Medical Equipment.............................................................. | 1-888-636-6252 |
Fraud Hot Line......................................................................... | 1-888-636-6252 |
Tobacco Cessation Program.............................................................. | 1-866-784-8454 |
The following numbers are available 24 hours a day / 7 days a week:
Prescription Drug Program............................................................... | 1-800-933-6252 |
24-Hour Nurse Line...................................................................... | 1-877-220-6252 |
Mental Health & Substance Abuse..................................................... | 1-877-468-1016 |
Recorded Information.................................................................... | 1-888-636-6252 |
Solutions for Caregivers................................................................ | 1-866-463-5337 |
The following numbers are available Monday thru Friday EST:
PPO Locator Service......................................................................... | 1-877-220-6252(8am-8pm) |
Inpatient Hospital Precertification......................................................... | 1-877-220-6252(8am-8pm) |
Outpatient Radiology/Imaging Services Precertification...................................... | 1-877-220-6252(8am-8pm) |
Cigna Plus Savings Dental Program........................................................... | 1-877-521-0244(8am-5pm) |
Cigna LIFESOURCE Transplant Program......................................................... | 1-800-668-9682(8am-6pm) |
The following number is available Monday thru Saturday 7:30 a.m. to 9 p.m. EST:
CVS/Specialty Pharmacy...................................................................... | 1-800-237-2767 |
The following number is available Monday thru Friday 7 a.m. to 10 p.m. CST:
Your Health First Disease Management Program ............................................... | 1-877-220-6252 |
